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Frequently Asked Questions

  • Shipping Information

    All orders are sent directly from Brisbane, Australia via Australia Post.

    Australia: Our order transit times are usually between 2-8 business days for Standard Shipping and 1-4 business days for Express Shipping depending on which state you reside in. For up to date transit times and any information on delays please click here or feel free to contact us.

    International: Shipping times for international deliveries range from 6-27 Business Days depending on which country the watch is being sent to. For a more accurate estimate for your particular country, please contact us before playing your order.

    To get your order to you as soon as possible, we always try to dispatch orders on the same business day but please allow up to one business day for packaging and handling.

  • Are you still operating during COVID-19?

    Yes, Swixo is operating as per usual.
    Fortunately our delivery times have not been affected as of yet, however please note that unavoidable delays may occur due to the impact of COVID-19 on parcel sending.

    As always, all watch handling is done while wearing gloves.

  • What is movement?

    Movement is the term used to describe the mechanism inside of the watch which makes it function. To give you an accurate measure of the time, our watches use movements made by Ronda, a Swiss based company.

  • Are the straps interchangeable?

    Yes, our straps are interchangeable with other Swixo straps allowing you to give your watch another look! Head to our straps collection to see other strap options.

  • How can I care for my watch?

    Instructions on how to care and maintain your Swixo watch are included with each watch purchase.

  • What payment methods can I use?

    We accept VISA, Mastercard, AMEX, PayPal, Afterpay, Humm, Apple Pay and Google Pay.

  • How long is the warranty?

    All of our watches and straps come with 12 months warranty. For full details please view our full Warranty Policy which can be found in the footer.

  • How can I contact Swixo?

    You can email us at contact@swixo.com.au for all enquiries.